- Diese Jobs könnten auch interessant sein:
- Process Improvement Specialist, Concessions and Damages, EU ATSAmazon Europe Core
- Technical Superintendent (m/f/d)TT-Line GmbH & Co. KG
- Test engineer for power tools systems (m/f/d)Hilti Entwicklungsgesellschaft mbH
- EMEA Logistics Specialist, OTS Supply Chain - Global Transportation & LogisticsAmazon Europe Core
- Loss Prevention Specialist , EMEA Security & Loss PreventionAmazon Europe Core
- Systems Engineer Reliability (f/m/x)ZEISS
- Security & Loss Prevention Manager, EMEA S&LP FieldAmazon Europe Core
- Cluster Loss Prevention Manager, MEU Security & Loss PreventionAmazon Europe Core
- Analyst Climate RisksHDI AG
- Senior Technical Infrastructure Program Manager (TIPM), DRI InvestigationsAmazon Europe Core
- Senior Manager GDP Quality (f/m/d)Merz Aesthetics
- Kaufmännischer Mitarbeiter Damage/ Schadenmanagement (m/w/d)Arndt Mobility Group
- Mitarbeiter Schaden- und Reparatursteuerung (m/w/d)Arndt Mobility Group
- Security & Loss Prevention Manager, EMEA S&LP FieldAmazon Europe Core
Deine letzte Suche ergab leider keine Treffer.
Es könnte helfen, entweder mit einem anderen oder ohne Stichwort zu suchen.
Registrierte Nutzer können darüber hinaus ihre Suche speichern, um beispielsweise via E-Mail über passende Stellenangebote informiert zu werden, sobald diese verfügbar werden.
Jetzt RegistrierenAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of delivery.
In transportation performance management, we improve customer experience through continuously optimizing the complex movements of goods to customers throughout Europe. As Process Improvement Manager in the Concessions and Damages team, you will be responsible for the quality performance of our Middle Mile transportation network and Ship with Amazon business. You will drive EU wide large-scale programs / products that deliver a positive impact on our customers.
Stellen-ID: 2593900 | Amazon EU Sarl
Aufgaben
- Analyze and assess the overall performance of quality metrics for concessions and damages
- Participate in network improvements for ATS, assessing the impact and trade-offs based on SOPs and create reporting mechanisms.
- Collaborate with the development teams, be responsible for making project decisions, achieving tactical goals while retaining a strategic focus.
- Write and communicate tactical initiatives.
- Implement reporting mechanisms for specific topics related to Customer Experience.
- Apply quality management techniques to influence and improve the metrics you own.
The ideal candidate for this role will be able to:
- Identify and analyze data to isolate issues, develop solutions, prioritize opportunities and drive network improvements
- Have a passion for continuously improving customer (internal and external) experience
- Ensure mechanisms are implemented to track progress.
- Remain flexible to changing priorities, open to new ideas
- Do root cause analysis assessments and follow up on improvement actions
- Influence stakeholders and negotiate priorities with partner teams
This is an IC scoped at the advertised level.
We are open to hiring candidates to work out of one of the following locations:
Luxembourg, LUX
Profil
- Bachelors degree
- Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience.
- Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success
- Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.
Preferred qualifications
- Master's level degree or higher preferred
- Quality Management certification, Six Sigma or similar
- Proficiency in Python or any programming language
- Experience with performance metrics, process improvement and Lean techniques
Wir bieten